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Polar RS400 Heart Rate Monitor
Polar RS400 Heart Rate Monitor for endurance athletes and runners who rely on systematic training … more
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For endurance athletes and runners who rely on systematic training
- Helps avoid over or under training by aiding you to train at the right intensity
- Measures detailed information about your performance
- The Polar Fitness test measures your aerobic fitness at rest and tells you your progress
- Comes with Polar ProTrainer 5 software for analysing, planning and keeping a training diary
- ZonePointer - Makes it easy to stay in your target zone. A visible and moving symbol on the display of your Polar product indicating that you are inside the pre-set target zone.
- ZoneLock - Simply the easiest way to set a target zone. You can activate a target zone with a press of a button during your run. You can also deactivate the zone alarm just as easily – by pressing a button.
- Event Countdown Timer - Set your goal and stay motivated. Keeps your motivation high by showing how many days are left before your next running event (e.g. Berlin 23 days).
- Interval trainer (HR, pace, distance) guided workouts - Create your personal multizone workouts with heart rate/speed/distance and timing guidance. Allows you to create and name your own favorite workouts based on time, heart rate, speed/pace or distance guidance with up to three linked timers or distances and up to three target zones.
- Polar Fitness Test with OwnIndex - Measures your fitness level in 5 minutes. A fitness test that measures your aerobic/cardiovascular fitness at rest in just five minutes.
- Polar OwnOptimzer - prevents over/under training
- Polar Running Index - monitor your running performance
- Polar OwnIndex - fitness test that measures your Vo2 max
- Data recording rate up to every 1 second
This watch has been designed to meet the needs of a serious runner. It's features are extremely advanced whilst managing to remain simple to use.
24/7 activity measurement
24/7 activity measurement registers your physical activity that is beneficial to your health continuously 24 hours a day, 7 days a week. 24/7 activity measurement shows active time, calories, active steps, and distance. 24/7 activity measurement is most suitable for walking, jogging, and running type of activities.
Active steps
Active steps are taken during active time, with the right intensity to improve health and fitness. Quantifying the level of health and fitness beneficial activity in steps allows for very simple targeting of daily activity. Basic recommendation: aim for 7000 steps or more a day.
Active time
Active time tells you the cumulative time of health and fitness beneficial body movement. Basic recommendation: aim for 30 minutes or more a day.
Activity level
Activity level describes your long-term physical activity and affects Polar Fitness Test. Activity levels are divided into "low" if you don't train regularly, "moderate" if you participate in recreational sports on a regular basis, "high" if you train heavily three times a week or more and ”top” if you participate in heavy physical training at least five times a week.
Activity log
Activity log tells you the active time during the day. This helps you monitor if you are active enough during the day.
Activity trend
Activity trend stores your daily activity helping you to follow your long-term activity.
Adjustable recording rate
The samples of your heart rate, speed, cycling cadence, power and altitude are stored either in 1, 2, 5, 15 or 60 second intervals. A longer interval gives you more recording time, while a shorter interval allows you to record more detailed data. A shorter recording rate uses the memory of the training computer up more rapidly, but enables more accurate data analysis using Polar software.
Advanced training analysing
You can easily analyse each of your training sessions in the training result view. In addition to many useful details about your training, the Curve illustrates graphically the data from the sensors that you used while training. Place your mouse cursor on the curve to see more details.
Aerobic (cardiovascular) fitness
Aerobic fitness, also called cardiovascular fitness, reflects how much oxygen is in the blood your heart pumps and transports to your working muscles, as well as how efficiently your muscles can use that oxygen. See also Maximal oxygen uptake (VO2max ).
Altitude
Altitude is measured with an atmospheric air pressure sensor. Altitude is shown as ascended and descended meters/feet and uphill/downhill steepness in percentages and grades.
Anaerobic threshold
Anaerobic threshold is the physiological point during training at which your muscles start using more oxygen than the body can transport. As a result, the work of the muscles starts producing more lactic acid than the body can process and it starts to accumulate in the bloodstream. You can train your body to remove lactic acid by continually pushing yourself into a lactic acid burdened state, which makes your body to adapt.
Automatic display scroll
Automatic display scroll enables you to alternate between displays automatically during training without a need to remove hands from handle bars. Activating automatic display scroll improves riding safety and comfort.
Automatic lap recording
With this feature you can set your training computer to take laps based on preset distance, for example, every 1 km/mi .
Automatic target zone
To help you train safely and effectively, the training computer determines your heart rate target zone limits automatically according to your age-based maximum heart rate (220 minus age). The limits are determined either in beats per minute (bpm), as a percentage (%) of your maximum heart rate, or as a heart rate reserve (% HRR). See also Maximal oxygen uptake (VO2max) and Manual target zone.
Autostart/autostop
By activating Autostart/autostop feature, the cycling computer starts and stops training recording automatically when you start or stop pedalling.
Bike settings
You can define settings up to two to three bikes in your training computer. When you start training, you can select the bike with the correct settings for that particular training session.
Cadence
Your cycling cadence stands for your pedalling rate in revolutions per minute (rpm). Cadence is the central factor in improving cycling performance. A higher cadence reduces the force needed for each pedal stroke, and thus improves overall performance. Running cadence measures how many times your either right or left foot hits the ground in one minute. Running cadence is measured as steps per minute. With this feature you can sharpen your cadence and make your ground contact time shorter. This will help you to find a balance between leg power and leg speed.
Cadence-based target zone
You can define your target zones for a training session based on cadence. When you are out of the preset zones, the training computer will inform you with a visual and audible alarm.
Coded heart rate transmission
Coded heart rate transmission automatically locks in a code to transmit your heart rate to the training computer. The training computer picks up your heart rate from your transmitter only, preventing interference from other training computers.
Combined training files
This feature allows combining consecutive training sessions. When you start a new training session within an hour of the previous one, you can combine the new session with the previous one.
Cycling economy
Cycling economy stands for cycling workload as kcal/h and kcal/km. With this feature you can prepare for your calorie expenditure and secure sufficient intake on a long ride. This feature is also useful for comparing and analysing the loads of various training types and terrain.
Cycling efficiency index
Cycling efficiency is your energy expenditure converted into the power that propels the bike forward. Cycling efficiency measurement starts as soon as heart rate rises above 100 bpm and the training session has lasted for more than one minute. If the heart rate drops below 100 bpm during the session, the measurement of cycling efficiency value is stopped until your heart rate rises above 100 bpm again. Improvement in cycling efficiency indicates improved performance economy.
Cycling limits
This feature is useful for maintaining a certain level of intensity in your training. You can set upper and lower limits for heart rate, cadence, speed or power output. The training computer gives audible and visual alarms if your cycling rate goes out of the preset range.
Diary
Diary is available in Polar software. When you transfer training results from your training computer to your Diary, you can easily follow up your training as well as plan your future training sessions. You can choose to see your training sessions in a Month or Week view, along with a Month or Week summary.
Display zoom
Display zoom feature allows you to zoom in information on the display during training.
Distance
Distance (km, mi) can be set and measured in several ways. Training distance tells you the distance travelled during a training session. Trip distance tells you the distance from the latest trip reset. Lap distance tells you the distance of one lap. Total distance is the distance accumulated since the last reset. Odometer tells you the cumulative distance which you cannot reset.
Endurance programs
The polarpersonaltrainer.com web service offers complete endurance training programs for running and cycling, including warm-up, work and cool-down phases for every session. Polar Endurance program is customized to every user’s needs and optimizes endurance training by adapting to the user’s training routines, updating the program every four weeks.
EnergyPointer
EnergyPointer is an easy-to-use feature which tells you during a training session if the main effect of your training is fat burning or fitness improvement. EnergyPointer visually indicates the center point between these two training effects, so when you are below that point, you are improving fat burning, and above that point, you are improving your aerobic fitness.
Graphical comparison of two values
This feature enables comparison of two values as graphs during training. For example, you can choose a graphical overview of your heart rate and altitude to see how altitude affects the intensity of your training.
Graphical target zone indicator
This feature points out graphically on the display the zone you are in during a training session helping you to stay on the desired intensity zone.
Heart rate (bpm/%max./% HRR/graphical trend)
Heart rate is the measurement of the work your heart does. Heart rate can be expressed as the number of beats per minute or as percentage of your maximum heart rate. Heart rate can also be expressed as a percentage of your heart rate reserve, meaning the difference between your resting heart rate and maximum heart rate (HRR = HRmax - HRrest). In Polar software or during strength training, heart rate can be displayed as a graphical trend.
Heart rate difference
Heart rate difference is displayed in the training computer during training and stands for how much you have increased or decreased your heart rate during the phase.
Heart rate variability
Heart rate varies from beat to beat. Heart rate variability (HRV) is the variation in time between successive heartbeats, also called R-R intervals. HRV is affected, for example, by aerobic fitness. HRV of a well-conditioned heart is generally large at rest. During training, HRV decreases as the heart rate and training intensity increase.
HeartTouchTM
When HeartTouch is on, different training information during training can be accessed without pressing buttons, for instance, when gloves make pressing buttons difficult, by bringing your training computer close to your transmitter.
HR-based target zones
You can define your target zones for a training session based on heart rate to help define the right intensity. When you are out of the preset zones, the training computer will give a visual and audible alarm.
HRsit
The HRsit is your typical heart rate when you are not doing any physical activity (while sitting).
Incline measurement
Incline measurement tells you the uphill or downhill inclination in numerical form, helping you to adjust cycling effort accordingly. The feature shows you the uphill/downhill steepness in percentages and grades.
Interval trainer guided workouts
Create interval guided workouts based on time, heart rate, speed/pace or distance guidance with up to three linked timers or distances and up to three target zones.
KeyLock
By activating KeyLock, training computer buttons are locked, and accidental presses do not cause problems, for instance, during training.
Manual target zone
This feature enables you to define the target zone as you want and is suitable for your training. You can set the target zone for your training as beats per minute (bpm), as a percentage of your maximum heart rate, or as a percentage of your heart rate reserve (HRR%).
Map view – optional with GPS sensor
When you use a GPS sensor you get a map view of your training route. On the map you can examine your training data in further detail.
Maximal oxygen uptake (VO2max )
The maximum capacity for oxygen consumption by the body during maximum exertion. Also known as aerobic power or maximal oxygen intake/consumption. VO2max is a commonly used determinant of aerobic (cardiovascular) fitness. Aerobic fitness relates to how well your cardiovascular system works to transport and utilize oxygen in your body. The better your aerobic fitness, the higher your VO2max. VO2max stands for the oxygen consumption/uptake by the body and is usually expressed in ml×kg-1×min-1.
Maximum heart rate (HRmax)
The highest number of heart beats per minute (bpm) during maximum physical exertion. For a rough estimate of your maximum heart rate, subtract your age from 220. HRmax is a useful tool for determining the intensity of training as intensity zones can be defined using HRmax. Some Polar products define maximum heart rate during the Polar Fitness Test, see also HRmax (Polar Fitness Test -based).
Maximum heart rate (Polar Fitness Test -based)
Some Polar products predict your HRmax simultaneously with the Polar Fitness Test. This predicted HRmax value is more accurate than the age-based formula (220 minus age).
One repetition maximum
One repetition maximum (1RM) stands for the maximum weight you can lift in a single repetition for a given exercise. One repetition maximum can be used for determining your maximum strength. You can also use it as an upper limit to determine the desired load for an exercise (as % 1RM).
Online recording
Online recording feature allows you to transfer heart rate information to a computer in real-time. This enables following training information on computer in real time.
Overtraining test
Overtraining may result from excessive hard training without proper rest to enable recovery. Other physical or psychological reasons, such as illness or overwork, also have an effect. The overtraining test determines whether you are in shape for a training session or need a rest. The Overtraining test can be found in Polar ProTrainer 5 software.
OwnIndex®
Polar OwnIndex, the result of Polar Fitness Test, predicts your maximal oxygen uptake (VO2max). OwnIndex usually ranges from 20 to 95 and is comparable to VO2max, commonly used to evaluate aerobic fitness. Your long-term level of physical activity, heart rate, heart rate variability at rest, gender, age, height, and body weight all influence OwnIndex. The higher the OwnIndex value is, the better your aerobic fitness is.
Pace
Pace (expressed as min/km or min/mile) stands for the rate of speed. Pace is usually used in running. By setting a target pace, you can follow how fast you need to run in order to reach a certain distance in a predefined time.
Pace-based target zones
You can define your target zones for a training session based on pace. When you are out of the preset zones, the training computer will give a visual and audible alarm.
Pedaling index
Pedalling index is the ratio between the minimum and maximum forces of a single pedalling cycle. A pedalling cycle begins when a magnet on the crank passes a relay on the circuit board and ends when the magnet passes the relay again. The resulting ratio is averaged from the most recent pedalling cycles. Pedalling index helps optimize pedalling technique by measuring the ‘roundness’ of force distribution, or how evenly the power is produced – the higher the pedalling index percentage, the better.
Polar Fitness Test
Polar Fitness Test measures your aerobic fitness at rest in just five minutes. The result, Polar OwnIndex, evaluates your maximal oxygen uptake (VO2max). With the Polar Fitness Test you can measure your aerobic fitness by yourself, automatically and without any exertion. All you need is your training computer. The Polar Fitness Test is as accurate in predicting the VO2max as any sub maximal fitness test. The test is based on heart rate and heart rate variability at rest and personal information.
Polar OwnCal®
Polar OwnCal calculates the number of kilocalories expended during training. This feature allows you to follow the kilocalories expended during one training session and cumulative kilocalories expended during several training sessions. Some Polar products also estimate the fat-burning percentage (fat% on display), that is, kilocalories expended from fat during a workout which is expressed as a percentage of the total kilocalories burned.
Polar OwnCode® (2.4 GHz W.I.N.D.) - coded transmission
Coded heart rate transmission automatically locks in a code to transmit your heart rate to the training computer. The training computer picks up your heart rate from your transmitter only. Coding significantly reduces interference from other training computers. The 2.4 GHz W.I.N.D transmission is disturbance-free from other electronic devices.
Polar OwnCode® (5kHz) - coded transmission
Coded heart rate transmission automatically locks in a code to transmit your heart rate to the training computer. The training computer picks up your heart rate from your transmitter only. Coding prevents interference from other training computers.
Polar OwnOptimizer®
Polar OwnOptimizer feature is an easy and reliable test to determine whether your training is optimally developing your performance. OwnOptimizer helps you to optimize your training load during a training program so that you experience an increase in performance and do not undertrain or overtrain in the long run. Based on the test, you are provided with a scale and description of your personal training status.
Polar OwnRelax®
Polar OwnRelax test is a feature that tells quickly and easily how relaxed your body is. During a five-minute relaxation session, your heart rate and heart rate variability are measured. OwnRelax helps to track and improve overall well-being. Daily relaxation session can be done anywhere, anytime, lying down, or sitting comfortably with no talk or disturbing noises.
Polar OwnZone®
Polar OwnZone® determines your personal heart rate limits for a training session. Depending on the day and time, your physical state may vary, for instance, if you are stressed or tired, or if you are not fully recovered from your latest training session, Polar can determine that information from your heart rate and guide you to your ideal training zone for that moment.
Polar sport zones
Polar sport zones provide an easy way to select and monitor the intensity of your training and to follow sport zones based training programs. Training is divided into five zones based on percentages of your maximum heart rate: very light (50-60%HRmax), light (60-70%HRmax), moderate (70-80%HRmax), hard (80-90%HRmax) and maximum (90-100%HRmax).
Polar STAR Training Program
The adaptive and personalized Polar STAR Training Program helps you reach your training targets. The training program gives you weekly targets, including intensity and duration, for your training. The Polar STAR Training Program is based on your fitness level, activity level, training goal and personal information (weight, height, age and sex).
Polar Strength Training Guidance
Polar Strength Training Guidance helps you to optimize your strength training by reading your heart rate and informing when your body is ready for the next set. It guides you how long to rest between each set in order to get the optimal impact. You can also download max. three strength training workouts to your training computer from polarpersonaltrainer.com.
Power-based target zones
You can define your target zones for a training session based on power. When you are out of the preset zones, the training computer will give a visual and audible alarm.
R-R Intervals / Online HR Variability
R-R Intervals / Online HR Variability feature measures your heartbeat intervals and reflects autonomic nervous system activity in heart beat regulation. The R-R interval measurement is most useful at rest and at low intensities. Relaxation rate indicates the state of your physical recovery.
R-R Recording
R-R recording rate saves heartbeat intervals, that is, intervals between successive heartbeats. This information is also shown as instantaneous heart rate in beats per minute in recorded samples. This enables the analysis of heart rate variability (HRV) using the ProTrainer 5 software with an accuracy of 1 ms.
Race Pace
Race Pace allows you to set a target speed/pace for a certain distance. It then helps pacing the run or ride by showing the current speed/pace and by telling in time, how much you are behind or ahead of the set target.
Relaxation rate during training
Relaxation rate measurement is based on the heart rate variability, which indicates your autonomic nervous system's state. The degree of heart rate variability is highly individual and tends to decrease over time. Mental stress typically increases heart rate and decreases relaxation rate.
Reminders
You can set reminders to alarm you of different tasks or training sessions, for instance, reminding you to drink during a training session.
Reports
Reports are visual summaries of your training, and they are based on the information in your Training diary. You can use default Reports but also modify them to better suit your needs.
Resting heart rate (HRrest)
The lowest number of heartbeats per minute (bpm) at complete rest. HRrest decreases as your fitness level increases. A typical value for adults is 60-80 bpm, but for top athletes it can be as low as 30 bpm. An exceptionally high resting heart rate may be a sign of over-exertion or illness.
Rocker switch
The two-way rocker switch makes it easier to navigate through training data, allowing effortless control even at high speeds. The rider can quickly and safely operate the cycling computer by gently touching the left or right side of the handlebar unit.
Route elevation/altitude profile
The route elevation/altitude profile feature allows you to get a high resolution elevation profile of your training session during post training analysis with the Polar ProTrainer 5 software. It enables you to see where and when you were climbing, descending or on level ground. When combining route elevation profile with other parameters like heart rate and speed, you can get a much more deeper understanding of how hard your body responded to every climb and the descent during your training session.
Route mapping
Your training computer stores your route data during training with GPS sensor and enables you to download route information to computer after the training session. Routes are shown in ProTrainer 5 software and can also be easily exported to other mapping and positioning software such as Google Earth.
Running Index
Running Index is based on heart rate and speed data measured during the run. It gives daily information about your performance level, both aerobic fitness and running economy. Improvement in running efficiency indicates improved economy of running performance.
Shoe selection
Shoe selection feature allows you to select shoes for a particular sensor in your training computer and to follow your training distance for the particular pair of shoes.
Speed
Speed (km/h or mi/h) is measured with GPS, footpod, stride sensor or cycling speed sensor.
Speed-based target zones
You can define your target zones for a training session based on speed. When you are out of the preset zones, the training computer will give a visual and audible alarm.
SpeedPointer
SpeedPointer feature tells you your speed within set speed limits.
Sport Profiles
Sport Profiles provide true multisport support with a swift switch between different sports during training. This feature allows the training computer to modify all sport-specific settings and detect the needed sensors automatically, so you will not lose any time or training data. With just a few button presses, you can change from one sport to another, for example in triathlon.
StopWatch
Stopwatch can be used for timing, for instance, recording lap times. In some products, StopWatch tells the total training time.
Stride length
Stride length is the average length of one step, that is, the distance between your right and left foot contacting the ground. Runners adjust stride length to gather speed: stride length increases as speed increases. Yet one of the most common mistakes novice runners make is over-striding. The most efficient stride length is the natural one – the one that feels most comfortable.
Target zone
Reach your goal by defining the right intensity for your workout. Depending on your Polar product, you can define your target zone based on heart rate, speed/pace or cadence.
Time- and distance- based interval timers
Use timers, for example, as a training tool in interval training to tell you when to switch from a harder to a lighter period and vice versa. The timers can be time- or distance- based.
Totals
Totals includes your training data starting from the last reset enabling you to follow your long-term training.
Training analyzing
You can easily analyze each of your training sessions in the training result view. You can see for example how much time you spent in each heart rate zone during your training session as well as average and maximum heart rates, etc.
Training computer settings
You can edit your training computer settings with the WebSync software.
Training diary
Training diary is available in Polar software. When you transfer training results from your training computer to your Training diary, you can easily follow up your training as well as plan your future training sessions. You can choose to see your training sessions in a Month or Week view, along with a Month or Week summary.
Training load and recovery
This feature is available in Polar software. When you transfer training results from your training computer to polarpersonaltrainer.com, you can follow your training load and recovery in the training diary. Continuous monitoring of training load and recovery will help you recognize personal limits, avoid over- or undertraining, and adjust training intensity and duration according to your daily and weekly targets
Training programs
The polarpersonaltrainer.com web service offers training programs for running, cycling, outdoor sports, and general fitness, for instance. The training program creates training targets which appear in your Diary. You can customize the program according your current fitness level.
User configurable displays
This feature allows you to configure training computer displays to show the information that you need during your training session. Configure the displays either in the training computer or in ProTrainer 5 software.
VO2max
See Maximal oxygen uptake.
W.I.N.D technology
Polar W.I.N.D. technology eliminates interference from external disturbances such as power lines allowing you disturbance-free transmission. W.I.N.D stands for Wireless Integrated Network Device.
Weekly history
Weekly history gathers your weekly training data. By selecting a week, you can review your training data for the week.
ZoneLock
ZoneLock feature helps you to accumulate certain intensity. You can either lock a zone before a training session or during it by pressing a button when you are on the desired zone.
ZonePointer
ZonePointer is a visible and moving symbol on the training computer display indicating whether you are inside the pre-set target zone. This feature helps you to reach the desired intensity/pace/speed/cadence targets.
Polar ZoneOptimizer
ZoneOptimizer adjusts personal sport zones for every training session based on your current physiological condition. This feature gives you the right heart rate zones depending on your physiological state at that exact moment, making sure that the you are always training at the right intensity.
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Can I return an item I'm unhappy with?
Yes, provided it's in perfect condition with labels intact and you return it within 14 days of receipt. Please see our Returns section for more information about how to return.
Do I need to tell you when I'm returning something?
No, there's no need to contact us before returning your parcel.
Do I need to pay the postage costs to return the item?
Yes, you will need to pay the return postage costs. We also advise that you make sure you have sufficient postal insurance, just in case your parcel goes missing on the way back to us.
Do you have a collection service?
Unfortunately we're not currently able to collect returns - you will need to post your item back to us.
Will I have to pay postage again for my exchange to be sent?
No, we'll cover this cost - we won't charge you any additional postage for sending an exchange. We'll send your exchange using standard delivery.
How long will it take for you to process my exchange?
We aim to despatch your replacements within 24 hours of receiving your return, then our usual delivery times apply.
How long will my refund take?
We'll try our best to process your refund within 24 hours of receiving your return but please allow 7 days for busy periods. Don't forget that once we've processed your refund, it can take up to 72 hours to show up in your account.
How will I be refunded?
We'll refund you via your original payment method, except in the case of postal orders where we'll refund you by cheque.
I ordered over the phone / online. Can I return my items to your store?
Yes, please make sure you bring along your original invoice. Please note that whilst we can exchange your goods in store, we're not able to issue refunds on the spot - your refund will be processed by our customer service team.
I want to return my goods but I'm outside of the 14 day period. Can I still return them?
Yes, provided you return them within a reasonable time after purchase and they're in perfect condition. We're unable to issue refunds for items returned outside of the 14 day period but we can exchange your item or give you a credit note.
My goods are faulty - can I return them?
Yes, please return them in the usual way and we'll take a look at them. Don't forget to include all of your details plus any information you think might be helpful. If your item has a manufacturing fault, we'll exchange it for you or give you a refund.
Can I return a personalised item?
Unfortunately, personalised items are non returnable unless they're found to be faulty.
More information
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 14 days to change your mind and send it back to us.
We'll exchange or refund all items which:
- Are returned to us within 14 days of receipt.
- Are returned to us in perfect condition, with their original packaging and with the labels attached.
Your statutory rights are not affected.
How to Return
- Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Returns Department Sportsshoes Unlimited Hall Ings Bradford West Yorkshire BD1 5SD
- Please enclose your invoice, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
- You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
- If you have any enquiries about returning your item(s), please feel free to email us at returns@sportsshoes.com
Exchanges
- When returning your item, remember to include the code and size of your replacements.
- We'll despatch your replacements postage free to UK addresses.
- We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
- Bear in mind that there may be slight delays during busy periods.
Refunds
- We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
- We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
- When we've completed your refund, we'll send you an email to let you know.
- Please note: Gift wrapping is non-refundable
Faulty Items
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
- Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
- Please enclose all your details and a covering note explaining the fault and any other useful details.
- We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
- Where a fault is found, we'll refund your reasonable return postage costs.
- Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
- Your statutory rights are not affected.
Personalised Items
Personalised items are strictly non returnable, so we recommend that you take extra care when selecting your size. This does not apply to personalised items which are found to be faulty.
