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Due to manufacturer's restrictions we are unable to ship Berghaus products to Great Britain.
If you have any questions please call us on: +44 (0)1274 530 530 or email: firstname.lastname@example.org
Jackets And Gilets,
Products between £50.99 and £68.99
The Berghaus Velum II GORE-TEX Shell Jacket is the perfect companion for your winter adventures, packed with high performance, highly effective materials and features..
The Berghaus Velum II GORE-TEX Shell Jacket is the perfect companion for your winter adventures, packed with high performance, highly effective materials and features. Maximum breathability, protection and performance is provided with the hybrid construction of GORE-TEX® Active – 3 layer GORE-TEX® Active with a 2 way stretch is used across the core with extra durability across the shoulders for maximum waterproofness
You can find additional benefits to the Velum with Helmet compatible hood, stretch binding cuffs, internal and external zipped pockets plus more. The Velum II is that perfect companion for winter trails as you battle with the extreme conditions.
Yes, provided it's in perfect condition with labels intact and you return it within 14 days of receipt. Please see our Returns section for more information about how to return.
No, there's no need to contact us before returning your parcel.
Yes, you will need to pay the return postage costs. We also advise that you make sure you have sufficient postal insurance, just in case your parcel goes missing on the way back to us.
Unfortunately we're not currently able to collect returns - you will need to post your item back to us.
No, we'll cover this cost - we won't charge you any additional postage for sending an exchange. We'll send your exchange using standard delivery.
We aim to despatch your replacements within 24 hours of receiving your return, then our usual delivery times apply.
We'll try our best to process your refund within 24 hours of receiving your return but please allow 7 days for busy periods. Don't forget that once we've processed your refund, it can take up to 72 hours to show up in your account.
We'll refund you via your original payment method, except in the case of postal orders where we'll refund you by cheque.
Yes, provided you return them within a reasonable time after purchase and they're in perfect condition. We're unable to issue refunds for items returned outside of the 14 day period but we can exchange your item or give you a credit note.
Yes, please return them in the usual way and we'll take a look at them. Don't forget to include all of your details plus any information you think might be helpful. If your item has a manufacturing fault, we'll exchange it for you or give you a refund.
Unfortunately, personalised items are non returnable unless they're found to be faulty.
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 14 days to change your mind and send it back to us.
We'll exchange or refund all items which:
Your statutory rights are not affected.
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Please enclose your invoice, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at email@example.com
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
Faulty items should be returned within a reasonable time and preferably in a clean and dry condition. Please enclose all your details and a covering note explaining the fault and any other useful details. We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
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