Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

When you receive your item you have up to 14 days to change your mind and send it back to us.

We'll exchange or refund all items which:

• Are returned to us within 14 days of receipt.
• Are returned to us in perfect condition, in their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return

• Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
  
  
  Returns Department
  Sportsshoes Unlimited
  Hall Ings
  Bradford
  West Yorkshire
  BD1 5SD
  
  
  
• Please enclose your invoice or download the returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
• You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
• If you have any enquiries about returning your item(s), please feel free to email us at returns@sportsshoes.com

Exchanges

• When returning your item, remember to include the code and size of your replacements.
• We'll despatch your replacements postage free to UK addresses.
• We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
• Bear in mind that there may be slight delays during busy periods.

Refunds

• We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
• We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
• When we've completed your refund, we'll send you an email to let you know.
• Unfortunately we can't refund your postage costs unless your item is faulty or we've made an error. In this instance we'll refund your costs up to £4.60.

Faulty Items

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

• Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
• Please enclose all your details and a covering note explaining the fault and any other useful details.
• We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
• Where a fault is found, we'll refund your reasonable return postage costs.
• Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
• Your statutory rights are not affected.

Personalised Items

Personalised items are strictly non returnable, so we recommend that you take extra care when selecting your size. This does not apply to personalised items which are found to be faulty.