CAREERS OPPORTUNITIES
INTERESTED IN BEING PART OF THE SPORTSSHOES.COM TEAM?
We're proud of our fantastic team of enthusiastic and highly trained staff, and we're always looking for great people to join us in a variety of roles.
We look for professional and motivated people with a passion for sport and an enthusiasm for what they do. Our focus on personal development makes us a great place to work and whatever your role with us, we'll provide you with excellent training and a friendly working environment.
We believe that every member of staff is part of the SportsShoes family and plays an important role in the success of the business. We'll reward your hard work with excellent opportunities to develop your career and fulfil your potential.
If you're interested in joining us we'd love to hear from you.
You can send your CV to applications@sportsshoes.com
Phone: 01274 530 530
Fax: 01274 532 222
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LIVE VACANCIES
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TikTok Content Creator & Channel Manager
Responsible to: Social Media Lead
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Main purpose of role:
As SportsShoes looks to elevate and expand its social presence, you will own the management of SportsShoes’ branded organic content and community, with a primary focus on TikTok. You will create, and sometimes be the face of, content for the channel.
The purpose of this role is to embed SportsShoes within younger audience demographics by creating and managing TikTok-first content that feels native to the platform, drives meaningful engagement, and grows our presence and influence on the channel. You will be hands-on in ideating, creating, and publishing content, as well as actively engaging with our community in real time.
The role spans both SportsShoes’ own brand storytelling and collaborative content with the world’s leading running, trail, and outdoor brands - bringing fun to performance sport, through social-first creativity.
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Who You Are:
You’re a creative and community-focused social media professional with a strong understanding of TikTok and emerging platforms. You’re confident in creating platform-native content and managing online communities, with a clear sense of how to engage younger audiences while maintaining a consistent brand voice.
You’re confident in creating content for brands and are comfortable appearing on camera when required, understanding how to bring personality to content while keeping it authentic and on-brand.
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Key Tasks
Content Creation & Publishing
Ideate, film, edit, and publish TikTok-first content that aligns with brand tone and resonates with younger audiences.
Appear on camera to showcase products, trends, or campaigns in an authentic, engaging way.
Ensure all content is optimised for platform best practices and audience engagement.
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Community Management
Monitor and engage with the TikTok community in real time, responding to comments, questions, and trends.
Engage with community content from other channels and embed SportsShoes within the platform community.
Build a loyal audience by fostering conversation, sharing relatable content, and amplifying user-generated content.
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Trend & Cultural Monitoring
Stay ahead of TikTok and wider social trends, identifying opportunities for content and brand participation.
Collaborate with internal teams to translate trends into relevant brand-led content.
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Collaboration & Partnerships
Work with external brands, influencers, and athletes to create co-branded or campaign-driven content.
Support partnerships by providing social-first creative ideas and optimising content for TikTok engagement.
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Performance & Reporting
Track and report on content performance, community growth, and engagement metrics, working alongside the Social Media Lead to learn and grow the platform.
Use insights to refine content strategy and improve audience reach and retention.
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Cross-Channel Support
Collaborate with wider social and marketing teams to ensure content consistency across platforms.
Repurpose TikTok content where relevant for other social channels, campaigns, or e-commerce activations.
Applications with CV should be sent to applications@sportsshoes.com
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Customer Service Running Expert
Location: Shipley, West Yorkshire
Report to: Customer Service Manager
Are you obsessed with all things running? If you have a genuine passion for the sport and a keen eye for product knowledge, we want you on our team!
At Sportsshoes.com, we don't just answer queries—we deliver world-class, specialist running advice. We are looking for true running enthusiasts who can channel their personal passion into technical knowledge, helping our customers smash their personal bests and find the perfect gear.
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Roles & Responsibilities
As our ‘go-to’ running team, you will provide an excellent level of support to our community across phone, webchat, email, and social media. You will:
Share Your Expertise: Deliver specialist running advice and deep technical knowledge to help customers choose the right gear for their goals.
Be the Voice of Sportsshoes.com: Answer queries warmly, build quick rapport, and empathize with runners of all levels—from 5k beginners to ultra-marathoners.
Goals: Maintain the highest standards of customer care, balancing your daily response times and performance KPIs.
Customer Service Skills: Help customers to overcome any obstacles and reach the finishing line quickly by assisting them with their deliveries, returns and any other issues.
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What We Are Looking For
A Running Expert: You have a genuine interest and active involvement in the running field.
Product Obsessed: A keen eye for product details (we will also provide top-tier training to elevate your knowledge further!)
Tech Savvy: A confident PC user who can swiftly navigate new systems and communication platforms.
Sharp Communicator: Excellent literacy, numeracy, and communication skills (written and verbal).
Passionate & Target-Driven: You want to be the best at what you do and thrive on hitting goals.
Resilient & Professional: You stay calm, organized, and professional under pressure.
Team-Focused & Flexible: You love working collaboratively and adapt easily to the needs of the business and our customers.
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Shift Patterns & Flexibility
Our team works on a rotating shift pattern:
Weekday Shifts (On a Rota Basis): 8:00 AM – 4:30 PM | 9:00 AM – 5:30 PM | 11:30 AM – 8:00 PM
Saturdays: 9:00 AM – 5:00 PM (worked once a month on a rota basis)
Peak Season: A willingness to put in extra hours when times are busy, particularly during our peak period (November – February).
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Ready to join?
If you're ready to turn your passion for running into a rewarding career, apply today! Send your CV to applications at Sportsshoes.com.