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  • Standard shipping: £4.99
  • Delivery to: UK
  • Delivery estimate: 3-5 working days
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Delivery & Returns

Contents

Delivery and Returns UK

Shipping Options

Type Cost
(Includes Insurance)
Delivery Time
U.K. Standard £4.99 2-5 Working days
UK Express £8.99 Next working day provided order is placed before 3pm. (Any orders placed after 3pm on Friday will be despatched on Monday.)
UK Second Class £2.50 2-5 Working days
Please note: This is only applicable for single items, weighing under 250g and under the value of £30. If you add any additional item or item is over the value of £30, it cannot be sent using this service.

Saturday Deliveries

Type Cost
(Includes Insurance)
Delivery Time
Saturday Delivery £9.99 Item will arrive between 9am and 6pm.
Saturday (Before 12pm) £11.99 Item will arrive before 12pm.
Saturday (Before 10am) £14.99 Item will arrive before 10am.

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK.

Standard Saturday Delivery

This delivery option applies to orders sent to mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

International Delivery

The following prices apply for when paying in GBP(£)

Region key Service Cost
(Includes Insurance)
Delivery Time
U.K. Off-Mainland
(Channel Islands, N. Ireland, Outer Hebrides)
Standard
Express
£4.99
£8.99
2-5 Working Days
Next Working Day
Europe Zone 1
(Mainland France, Germany , Ireland, Belgium, Denmark, Luxembourg, Monaco, the Netherlands)
Standard
Express
*FRA/GER Only
£7.99
£9.99
5-10 Working days
2-3 Working Days
Europe Zone 2
(Rest of Europe)
Standard
Express
*SPA/ITA Only
£7.99
£15.00
5-10 Working Days
3-4 Working Days
Australia Standard
Express
£15.00
(Unavailable)
7-10 Working Days
(Unavailable)
Rest of the World Standard
Express
£15.00
(Unavailable)
10-14 Working Days
(Unavailable)
USA Standard
Express
£12.00
£25.00
7-10 Working Days
2-3 Working Days
Canada Standard
Express
£12.00
(Unavailable)
10-14 Working Days
(Unavailable)
*Please note: If your order contains many multiple items there may be an additional charge. If an additional charge applies we will contact you in advance of product despatch.

For information on payment in Euros ( € ) please see our European Delivery and Returns page here

For information on payment in Dollars ( $ ) please see our US Delivery and Returns page here

For information on payment in Australian Dollars ( AUS$ ) please see our AUS Delivery and Returns page here

For any more enquiries regarding postage costs and/or destinations please email:
international@sportsshoes.com

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

All orders placed before 3pm GMT Monday to Friday will be despatched that day. Orders placed after 3pm will be despatched the next working day. For example, if you place your order after 3pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

US & Australia

Availability

The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.

You Only Pay Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you only pay one delivery charge.

Alternative Delivery Addresses

We can now deliver parcels to alternative delivery addresses. If you are wanting the parcel delivered elsewhere, please specify the address accurately.

If we're delivering to your workplace, this must be registered for example as a registered business, school, hospital etc.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Free Delivery

From time to time we'll offer you free delivery on selected products. The following terms and conditions apply:

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped adds an additional 24 hours on to estimated delivery time.

Delivery by Postal Order

Normal delivery times apply.

Delivery with Payment by Cheque

Please allow up to 15 working days for delivery.

Orders Delayed/Missing in Transit

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 28 days of the date of your order.

Second Class

Standard Delivery:

Express Delivery:

Local and Import Taxes

Delivery with Payment by Cheque

Please allow 15 working days for delivery.

Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

When you receive your item you have up to 14 days to change your mind and send it back to us.

We'll exchange or refund all items which:

Your statutory rights are not affected.

How to Return

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:

Returns Department
SportsShoes.com
1 The Park
Jubilee Way
Shipley
West Yorkshire
BD18 1QG

Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any enquiries about returning your item(s), please feel free to email us at
returns@sportsshoes.com

Exchanges

Refunds

Faulty Items

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling after Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.