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At SportsShoes.com, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible. You can order from us online, over the phone, by post and fax.
Shop safely and securely on our online store.
We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.
If you prefer to order over the phone, give us a call on 01274 530530 and our Customer Service Team will process your order quickly and efficiently. Calls are charged at standard national rate.
Our fully trained team is also always on hand to provide expert knowledge and product advice if you need any help before ordering.
Our opening hours are:
Outside of these hours you can leave a message on our answering machines and we'll get back to you as soon as we're back in the office.
To order by post, please send your order in to:
Please make cheques and postal orders payable to SportsShoes.com.
You can also fax your order on +44(0)1274 532222.
When ordering by post or fax, don't forget to include your:
Please note that we are closed on bank holidays.
To make sure that we can dispatch your parcel the same day, please place your order before 3pm.
We'll re-input any changes to your order provided it hasn't already been dispatched. If you'd like to make a change to your order, we recommend that you give us a call (rather than emailing) as soon as possible after placing your order.
If you place your order online (but not over the phone) we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.
If paying by PPro, Giropay or Sofort, you will receive your order confirmation email after payment has been completed. This may take up to an hour after the order has been placed.
First of all make sure that your billing details match those on your card statement exactly. If you're still having problems, give us a call and we'll try and find out what the problem is. Be wary of attempting submit your order too many times as your card issuer might automatically cancel your card.
If you'd like to cancel it's best to give us a call as soon as you can after placing your order and we'll try our best to cancel it before it's dispatched. If we've already dispatched your item, you'll need to follow our returns procedure.
We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us. To find out more about the security used on this site, we've a page about secure ordering.
We also accept payment with a cheque (payable to SportsShoes.com), postal order or bankers draft with orders received by post. We recommend that you don't send cash to us through the post.
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
Cancelling before dispatch
To cancel your order before dispatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's dispatched.
Cancelling after dispatch
If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.