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Ordering

Contents

How can I place an order?

At SportsShoes.com, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible. You can order from us online, over the phone, by post and fax.

Ordering Online

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Shop safely and securely on our online store.

  • Simply click the item you'd like to buy
  • Select your size and click Add to basket.
  • When you're ready to complete your order, click Checkout.
  • You will then be taken to our secure checkout where you'll be asked to fill in your address, delivery and payment details.
  • After you've submitted your order, we'll confirm it by email.

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

Ordering Over the Phone

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If you prefer to order over the phone, give us a call on 01274 530530 and our Customer Service Team will process your order quickly and efficiently. Calls are charged at standard national rate.

Our fully trained team is also always on hand to provide expert knowledge and product advice if you need any help before ordering.

Our opening hours are:

  • Monday-Thursday - 9am-8pm
  • Fridays - 9am-6pm
  • Saturdays - 9am-5pm
  • Sundays - Closed

Outside of these hours you can leave a message on our answering machines and we'll get back to you as soon as we're back in the office.

Ordering by Post

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To order by post, please send your order in to:

SportsShoes.com
1 The Park
Jubilee Way
Shipley
West Yorkshire
BD18 1QG

Please make cheques and postal orders payable to SportsShoes.com.

You can also fax your order on +44(0)1274 532222.

When ordering by post or fax, don't forget to include your:

  • Name and address
  • Code and size of the item you want to purchase
  • Payment details
  • Your daytime telephone number or email address.

Please note that we are closed on bank holidays.

What is the cut off point for same day despatch?

To make sure that we can despatch your parcel the same day, please place your order before 3pm.


Can I change or add to an order?

We'll re-input any changes to your order provided it hasn't already been despatched. If you'd like to make a change to your order, we recommend that you give us a call (rather than emailing) as soon as possible after placing your order.


Will I receive an order confirmation?

If you place your order online (but not over the phone) we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.


I'm trying to order online, but my credit/debit card isn't being accepted.

First of all make sure that your billing details match those on your card statement exactly. If you're still having problems, give us a call and we'll try and find out what the problem is. Be wary of attempting submit your order too many times as your card issuer might automatically cancel your card.


How can I cancel my order?

If you'd like to cancel it's best to give us a call as soon as you can after placing your order and we'll try our best to cancel it before it's despatched. If we've already despatched your item, you'll need to follow our returns procedure.


How do I know if I can order safely?

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us. To find out more about the security used on this site, we've a page about secure ordering.

What payment methods do you accept?

We accept:

We also accept payment with a cheque (payable to SportsShoes.com), postal order or bankers draft with orders received by post. We recommend that you don't send cash to us through the post.

Do you have a privacy policy?

Yes, we respect your privacy and we're committed to maintaining it. For more information on our Privacy Policy see our Terms and Conditions.

More information

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling after Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.