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  • Standard shipping: Free
  • Delivery to: UK
  • Delivery estimate: 3-5 working days

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View our Christmas shipping dates.

Got a question for us?

How can I place an order?

At SportsShoes.com, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible. You can order from us online, over the phone, by post and fax.

Ordering Online

Shop safely and securely on our online store.

  • Simply click the item you'd like to buy
  • Select your size and click Add to basket.
  • When you're ready to complete your order, click Checkout.
  • You will then be taken to our secure checkout where you'll be asked to fill in your address, delivery and payment details.
  • After you've submitted your order, we'll confirm it by email.

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

Ordering Over the Phone

If you prefer to order over the phone, give us a call on 01274 530530 and our Customer Service Team will process your order quickly and efficiently. Calls are charged at standard national rate.

Our fully trained team is also always on hand to provide expert knowledge and product advice if you need any help before ordering.

Our opening hours are:

  • Monday-Thursday - 9am-8pm
  • Fridays - 9am-6pm
  • Saturdays - 9am-5pm
  • Sundays - Closed

Outside of these hours you can leave a message on our answering machines and we'll get back to you as soon as we're back in the office.

Ordering by Post

To order by post, please send your order in to:

  • SportsShoes.com
  • 1 The Park
  • Jubilee Way
  • Shipley
  • West Yorkshire
  • BD18 1QG

Please make cheques and postal orders payable to SportsShoes.com.

You can also fax your order on +44(0)1274 532222.

When ordering by post or fax, don't forget to include your:

  • Name and address
  • Code and size of the item you want to purchase
  • Payment details
  • Your daytime telephone number or email address.

Please note that we are closed on bank holidays.

What is the cut off point for same day dispatch?

To make sure that we can dispatch your parcel the same day, please place your order before 3pm.

Can I change or add to an order?

We'll re-input any changes to your order provided it hasn't already been dispatched. If you'd like to make a change to your order, we recommend that you give us a call (rather than emailing) as soon as possible after placing your order.

Will I receive an order confirmation?

If you place your order online (but not over the phone) we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.

If paying by PPro, Giropay or Sofort, you will receive your order confirmation email after payment has been completed. This may take up to an hour after the order has been placed.

I'm trying to order online, but my credit/debit card isn't being accepted.

First of all make sure that your billing details match those on your card statement exactly. If you're still having problems, give us a call and we'll try and find out what the problem is. Be wary of attempting submit your order too many times as your card issuer might automatically cancel your card.

How can I cancel my order?

If you'd like to cancel it's best to give us a call as soon as you can after placing your order and we'll try our best to cancel it before it's dispatched. If we've already dispatched your item, you'll need to follow our returns procedure.

How do I know if I can order safely?

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us. To find out more about the security used on this site, we've a page about secure ordering.

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • Switch / Maestro
  • American Express
  • Electron
  • Paypal
  • Giropay
  • Sofort

We also accept payment with a cheque (payable to SportsShoes.com), postal order or bankers draft with orders received by post. We recommend that you don't send cash to us through the post.

Do you have a privacy policy?

Yes, we respect your privacy and we're committed to maintaining it. For more information on our Privacy Policy see our Terms and Conditions.

More Information

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before dispatch

To cancel your order before dispatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's dispatched.

Cancelling after dispatch

If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.

Payment Information

Return to our frequently asked questions categories for more answers.

What payment methods do you accept?

We accept Visa (including Visa Delta) Mastercard, Switch / Maestro, American Express, Solo and Electron cards. Online, we can also accept payment via PayPal, Giropay and Sofort. For orders placed via post we also accept cheque and postal orders.

What is the security check?

Every order placed by credit or debit card undergoes a security check with your card issuer to ensure that the details we have match up to their records and that your card isn't being used fraudulently. In the event of non-authorisation by your card issuer, we'll contact you to let you know.

When will my card be debited?

We debit your card when we're preparing your goods for despatch. If your goods aren't currently in stock, we won't debit your card until they arrive with us.

If paying by PPro, Giropay or Sofort, payment for your order will be taken at checkout.

Pricing

Do you price match?

Yes, subject to our Terms and Conditions. Please take a look at the Price Beat section in our terms and conditions for more info.

If you've found one of our products elsewhere and want to apply for a Price Beat, please complete our Price Beat application form by following the Price Beat link for that item.

Do you deduct VAT for orders to the Channel Islands?

Yes. It's important to that you select the correct shipping destination when checking out. In the unlikely event that you're charged VAT when you're exempt, please give us a call and we'll refund this for you.

Availability

How reliable is product availability?

Our website automatically updates each time an item is sold, so you can be confident that if an item is displayed on the site, it's highly unlikely it won't be in stock. In the very rare event that your product isn't in stock, we'll contact you immediately.

What does "Pre-Order" mean?

Where we're awaiting a new delivery of an ongoing product or where a new product is subject to a launch date, we'll give you the opportunity to pre-order and reserve your product before it arrives with us. In this instance we'll give the due date next to the product size and we won't charge you until it's in stock.

How reliable are "due dates"?

Due dates are given on the basis of the manufacturers' estimated delivery dates. Many arrive well before this date, however, very occasionally some deliveries will arrive slightly later. In the event of your item being delayed beyond this date, we'll contact you to let you know.

Products

Are your products displayed in UK sizes?

Yes, we display all products in UK sizes.

I only have my US / European size. How can I find out my UK size?

We've put handy size conversions on the website to help. Click the "Help with Product Sizes" button next to the product for more info. Don't forget that size conversions differ between brands.

I'm new to running and need some help choosing my product

We've put expert tips and jargon busters on the website to help, or alternatively, contact us, send us an email or drop in to our store and our expert team will help guide you.

Products

Contents

Are your products displayed in UK sizes?

Yes, we display all products in UK sizes.

I only have my US / European size. How can I find out my UK size?

We've put handy size conversions on the website to help. Click the "Help with Product Sizes" button next to the product for more info. Don't forget that size conversions differ between brands.

I'm new to running and need some help choosing my product

We've put expert tips and jargon busters on the website to help, or alternatively, contact us, send us an email or drop in to our store and our expert team will help guide you.

United Kingdom Deliveries

Shipping Options

Type Cost
(Includes Insurance)
Delivery Time
U.K. Standard £4.99 2-5 Working days
UK Express £8.99 Next working day provided order is placed before 3pm. (Any orders placed after 3pm on Friday will be despatched on Monday.)
UK Second Class £2.50 2-5 Working days
Please note: This is only applicable for single items, weighing under 250g and under the value of £30. If you add any additional item or item is over the value of £30, it cannot be sent using this service.

Saturday & Sunday Deliveries

Type Cost
(Includes Insurance)
Delivery Time
Saturday Delivery £9.99 Item will arrive between 9am and 6pm.
Saturday (Before 12pm) £11.99 Item will arrive before 12pm.
Saturday (Before 10am) £14.99 Item will arrive before 10am.
Sunday Delivery £9.99 Item will arrive between 9am and 6pm.
  • Orders must be placed before 3pm on Friday to guarantee Saturday or Sunday delivery. Orders placed after 3pm on Friday will be delivered on the Saturday/Sunday of the following week.

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK.

Standard Saturday Delivery

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

Standard Sunday Delivery

This delivery option only applies to orders sent to the mainland UK.

International Deliveries

The following prices apply for when paying in GBP(£)

Region key Service Cost
(Includes Insurance)
Delivery Time
U.K. Off-Mainland
(Channel Islands, N. Ireland, Outer Hebrides)
Standard £4.99 2-5 Working Days
Express £8.99 Next Working Day
Europe Zone 1
(Mainland France, Germany , Ireland, Belgium, Denmark, Luxembourg, Monaco, the Netherlands)
Standard £7.99 5-10 Working days
Express £9.99 2-3 Working Days
*FRA/GER Only
Europe Zone 2
(Rest of Europe)
Standard £7.99 5-10 Working Days
Express £15.00 3-4 Working Days
*SPA/ITA Only
Australia Standard £15.00 7-10 Working Days
Express (Unavailable) (Unavailable)
Rest of the World Standard £15.00 10-14 Working Days
Express (Unavailable) (Unavailable)
USA Standard £12.00 7-10 Working Days
Express £25.00 2-3 Working Days
Canada Standard £12.00 10-14 Working Days
Express (Unavailable) (Unavailable)
*Please note: If your order contains many multiple items there may be an additional charge. If an additional charge applies we will contact you in advance of product despatch.

For information on payment in Euros ( € ) please see our European Delivery and Returns page here

For information on payment in Dollars ( $ ) please see our US Delivery and Returns page here

For information on payment in Australian Dollars ( AUS$ ) please see our AUS Delivery and Returns page here

For any more enquiries regarding postage costs and/or destinations please email:

international@sportsshoes.com

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

All orders placed before 3pm GMT Monday to Friday will be despatched that day. Orders placed after 3pm will be despatched the next working day. For example, if you place your order after 3pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

US & Australia

The shipping price for standard and expedited delivery is based on orders up to 1KG.

Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.

Availability

The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.

You Only Pay Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you only pay one delivery charge.

Alternative Delivery Addresses

We can now deliver parcels to alternative delivery addresses. If you are wanting the parcel delivered elsewhere, please specify the address accurately.

If we're delivering to your workplace, this must be registered for example as a registered business, school, hospital etc.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Free Delivery

From time to time we'll offer you free delivery on selected products. The following terms and conditions apply:

  • Free delivery applies only to those items specified by us as being eligible.
  • Free delivery applies to UK addresses only.
  • The delivery time for free delivery is 2-5 working days.
  • Free delivery does not apply to Heavy or Special Equipment deliveries
  • Free delivery is not to be used in conjunction with any other offer.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped adds an additional 24 hours on to estimated delivery time.

Delivery by Postal Order

Normal delivery times apply.

Delivery with Payment by Cheque

Please allow up to 15 working days for delivery.

Orders Delayed/Missing in Transit

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 28 days of the date of your order.

Second Class

  • If your order hasn't arrived within 5 working days, please let us know and we'll contact our courier to locate it.
  • We'll send replacements immediately if our courier is unable to locate your parcel.
  • Please note that we'll ask you to complete a Lossage Form prior to sending a placements. We'll email this to you straight away.

Standard Delivery

  • Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
  • We'll then contact our courier to investigate and locate the parcel.
  • Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
  • Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Express Delivery:

  • If your order hasn't arrived by the following working day, please let us know and we'll contact our courier to locate it.
  • We'll send replacements immediately if our courier is unable to locate your parcel.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

Local and Import Taxes

Please note, we are not liable for any local or import taxes.

Delivery with Payment by Cheque

Please allow 15 working days for delivery.

Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

When you receive your item you have up to 14 days to change your mind and send it back to us.

We'll exchange or refund all items which:

  • Are returned to us within 14 days of receipt.
  • Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:

  • Returns Department
  • SportsShoes.com
  • 1 The Park
  • Jubilee Way
  • Shipley
  • West Yorkshire
  • BD18 1QG

Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any enquiries about returning your item(s), please feel free to email us at
returns@sportsshoes.com

Exchanges

  • When returning your item, remember to include the code and size of your replacements.
  • We'll despatch your replacements postage free to UK addresses.
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
  • Bear in mind that there may be slight delays during busy periods.

Refunds

  • We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
  • We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.
  • Please note: Gift wrapping is non-refundable
  • We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. (Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required.)

Faulty Items

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

  • Faulty items should be returned within a reasonable time and must be in a clean and dry condition.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we'll refund your reasonable return postage costs.
  • Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling After Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.



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