Our number one priority at this time is ensuring the safety and health of our employees, partners and customers at all times. We have implemented strict safeguards and procedures at our Head Office in accordance with government, Public Health and World Health Organisation guidelines and we are monitoring and reviewing these on a daily basis as the situation develops. These include:

• Stringent hygiene and sanitisation procedures for staff, equipment, packaging and products
• Only minimal, essential employees on site
• The majority of employees are working from home
• Strict social distancing measures
• Regular deep cleaning processes
• Provision of PPE for staff where required

Your order is picked and packed in accordance with the strict hygiene procedures and safeguards detailed above. We are working alongside our couriers to implement contact-free deliveries to help ensure the safety of deliveries in-line with social distancing guidelines. The NHS further advises that the risk of transmission of the virus through packaging remains unlikely and low risk.

Our team continues to be on hand to help with any problems or questions you might have via phone, Live Chat, email or our social channels without delay and responding within our usual response times and service levels. With many of our team now working from home, we would recommend our Live Chat facility as a fast, easy way to reach us and resolve your query with an immediate response.

You can contact us here.

We are continuing to process returned orders in accordance with our normal service levels. However, we understand that due to current restrictions it may not be possible to return your order straight away. With that in mind please be assured that our returns policy allows 100 days for you to return your order for an exchange or refund. If you need any further help or assistance with a return, please don’t hesitate to get in touch with our customer care team.

Running and fitness is a community – and we want you to continue to feel a part of it. There has never been a more important time to stay and fit and healthy and we’d like to invite you to join us on our advice hubs and social channels for our #NoFunStandingStill AT HOME initiative –a series of livestreams, articles, bespoke workouts, tips and advice brought to you by our network of athletes, personal trainers and nutritionists.

You can find out more here and also on our social channels, such as Facebook, Youtube, Twitter and Instagram.