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Delivery & Returns

See below information about the delivery & returns options in your country

Select Your Delivery Destination:

INTERNATIONAL SHIPPING OPTIONS FOR EUROPE

Please note, all taxes and duties are included in the price.

  • Standard shipping to Spain, Germany, France and Italy is €7.95
  • Offer applies only to purchases in Euros

International Shipping Options

Payment in Dollars and items being delivered to anywhere in the mainland United States now falls under our new tiered delivery system.

  • Offer applies only to shipping destinations within the mainland United States, excluding Alaska, Hawaii and the US Protectorates.
  • Offer applies only to purchases in Dollars
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

International Shipping Options

  • Offer applies only to purchases in AUS Dollars
  • Offer applies only to standard delivery.
  • Offer applies only to shipping destinations within Australia

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us.

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Krone
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • kr 0 -> kr 790 - Delivery will cost kr 40
  • kr 790+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Krone
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • kr 0 -> kr 965 - Delivery will cost kr 40
  • kr 965+ - Delivery will be FREE!

International Shipping Options

Payment in Krona and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Krona
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • 0 kr -> 1009 kr - Delivery will cost 40 kr
  • 1009 kr+ - Delivery will be FREE!

United Kingdom Deliveries

Shipping Options

Standard Service Price Delivery Estimate - Order before 5PM Mon - Fri
Express Service Price Delivery Estimate - Order before 5:30PM Mon - Fri
Saturday & Sunday Service Price Delivery Estimate - Order before 3PM Friday

If your order value is over €100.00 we will discount your express delivery fee by €7.95. Express delivery will then cost only .*

For information on delivery in a different currency please select from below:

GB Pound GB Pound
Euro Euro
USA Dollar USA Dollar
Australian Dollar Australian Dollar
Danish Krone Danish Krone
Norwegian Krone Norwegian Krone
Swedish Krona Swedish Krona

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK.

Standard Saturday Delivery

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

Standard Sunday Delivery

This delivery option only applies to orders sent to the mainland UK and excludes bank holidays.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time. Excludes bank holidays.

Delivery With Payment By Cheque

We will process your cheque order and allow time for the check to clear.

Please allow up to 15 working days for delivery.

CHRISTMAS DELIVERY

For information regarding last posting dates before Christmas, please see our Christmas Posting Dates

Please note bank holidays are excluded from all transit times



Orders Delayed / Missing In Transit

( Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 48 hour service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 21 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 21 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Standard Delivery - More Info

  • Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
  • We'll then contact our courier to investigate and locate the parcel.
  • Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
  • Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Nominated Day Delivery - More Info

  • If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.
  • We'll send replacements immediately if our courier is unable to locate your parcel.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

EUROPE DELIVERY - MORE INFO

  • Standard delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
  • Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch.
  • DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.

USA / AUSTRALIA DELIVERY - MORE INFO

  • Standard and Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.
  • DHL Super Express delivery - Items are classed as missing in transit by our couriers if they haven't arrived within 5 days from the date of despatch.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. At this point we'll ensure replacements are sent to you immediately.

International Deliveries

Standard Service Price Delivery Estimate - Order before 5PM
Express Price Delivery Estimate - Order before 3PM
DHL Super Express Price Delivery Estimate - Order before 1PM

For information on delivery in a different currency please select from below the symbols below or from the drop down at the top of the website.

GB Pound GB Pound
Euro Euro
USA Dollar USA Dollar
Australian Dollar Australian Dollar
Danish Krone Danish Krone
Norwegian Krone Norwegian Krone
Swedish Krona Swedish Krona

For any more enquiries regarding postage costs and/or destinations please email:

international@sportsshoes.com

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

Please be aware that when there are International Bank Holidays or local Bank Holidays in the destination country, there may be a risk of delays in delivery to the destination country. Our parcels are shipped from the United Kingdom which means your delivery can also be affected by UK Bank Holidays. We apologise for any inconvenience this may cause in advance.

All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

US & Australia Shipping Notes

The shipping price for standard and expedited delivery is based on orders up to 1KG.

Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.

DHL Logo DHL Super Express

The DHL Super Express service does not apply to any free delivery products. This service is an additional charge.

  • DHL ODD will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customise your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

Local and Import Taxes

Please note, all taxes and duties are included in the price for any order shipped to mainland EU.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.



Orders Delayed / Missing In Transit

( Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 21 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Faulty Items

( Click Here)

Returns

INTRODUCING OUR NEW INDUSTRY LEADING EXPRESS EXCHANGE SERVICE:

We have recently changed the way that we process items returned to us for an exchange to make it as slick as possible and help you get the right item before it sells out! Instead of waiting for the item to come back to us to be processed, we will process your exchange when the courier confirms that they have the returned parcel in their possession meaning that you get your exchanged item up to 5 days quicker in busy periods!


We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn't fit, you've had a change of heart, if it's faulty or you just aren't feeling it. No worries! We believe returns should be easy!

We'll exchange or refund all items which:

  • Are returned to us within 100 days of receipt.
  • Are returned to us in perfect and clean condition, with their original packaging and with the labels attached.
  • Footwear should be tried on a clean, soft surface to avoid scuffing the soles. Any unclean or scuffed items will be returned to you.
  • Clothing must be returned in an unworn, fragrance-free condition with labels attached. Any marked items or that smell of fragrance will be returned to you.
  • For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.

Your statutory rights are not affected.

Please be aware that the busiest times for returning items is over the months of December and January which may result in some delays.


How to Return

At the moment we don’t offer a returns service ourselves, but we’ve got together with our courier partners below who are delighted to offer Sportsshoes.com customers a range of easy return options and reduced postage rates when returning items back to us. Please make sure to read the terms and conditions carefully when returning items via third party courier services.

Please note that unless an item is denoted as Free Returns it is your responsibility to return unwanted items to us and to bear the costs of returning them. Sportsshoes.com is not responsible for returned goods lost in transit and it’s important to ensure that you return goods on a postal service with adequate insurance should you need to make a claim




HASSLE FREE RETURNS


ZigZag - Hassle Free Returns - Arrange Your Return

For faulty items or any Garmin or Coros items, please contact our customer service team before returning - contact - sportssports.com

We will send your EXCHANGE postage free when the courier confirms that they have the returned parcel in their possession.

Your reference number can be found on the address label which is attached to the front of your parcel (this is NOT the number on your confirmation email).

If your item is under 15kg, you can now return online through ZigZag in a few simple steps.

  • Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
  • Include the original delivery note with the reason for return completed.
  • You'll need access to a printer to obtain a label for your parcel. Please use the label within 5 days.
  • Please note you can use ZigZag collections for all international parcels, regardless of original courier.



STANDARD RETURNS

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:


  • Sportsshoes.com
  • Returns Department
  • GXO
  • Raven Mill
  • Raven Avenue
  • Chadderton
  • Oldham
  • OL9 8PW

Please ensure that you DO NOT SELECT THE SHOP DIRECT GROUP option as your parcel will be at best delayed and we will not be liable for the parcel if it is sent to the incorrect address.


Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any enquiries about returning your item(s), please feel free to email us at customerservice@sportsshoes.com.

Exchanges

  • When returning your item, remember to include the code and size of your replacements.
  • We'll despatch your replacement order free of charge to UK and international addresses.
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
  • Bear in mind that there may be slight delays during busy periods.
  • Credit notes are valid for 18 months from the date of issue.



BUNDLES / FREE GIFT RETURNS

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.



Refunds

  • We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
  • We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.
  • Please note: Gift wrapping is non-refundable.
  • We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on customerservice@sportsshoes.com
    ( Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

Faulty Items

( Click Here)

If you find a fault with your item, please contact our friendly customer services team on 01274530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.

  • Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we'll refund your reasonable return postage costs.
  • Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

Cancellations

( Click Here)

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling After Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.



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