Royal Mail

Great news! Royal Mail are now offering SportsShoes customers a reduced cost return option. Simply hand over your parcel to one of the 11,500 Post Office branches or 1,200 Royal Mail Customer Service Points.

• Please pack your parcel up securely, preferably using it's original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• Simply print the label, then drop your parcel at the most convenient Post Office or Royal Mail site, regardless of original courier.
• You'll need access to a printer to obtain a label for your parcel.
• IMPORTANT PLEASE NOTE - The £3.99 returns label only insures your parcel up to £100 if the parcel is lost or damaged in transit.
• Maximum weight per parcel is 20kg; Maximum parcel dimensions 61cm x 46cm x 46cm.
• If your parcel is worth more than £100, we would advise you to insure your parcel for a higher value with Royal Mail or return the parcel with an alternative courier who can provide the appropriate insurance.

InPost

NEW! INSTANT RETURNS WITH INPOST LOCKERS - £3.99

No printing required at home or when you drop off your return. Just scan. Drop. Done.

You don’t even need a label!

• No printing
• No queues
• Available 24/7
• Self-service and contact-free

How It Works:

1. Choose Instant Returns to create a QR code here.
2. Scan the code on your phone at your local locker
3. Put your parcel inside and shut the door.

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

If your parcel is worth more than £200.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.

Maximum parcel size: 41cm × 38cm × 64cm.

ASDA to you

Asda to You now offer SportsShoes customers an easy, local returns service. If your item is under 25kg, you can now return online through ASDA to you in a few simple steps.

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• No printer required, simply create a QR code by clicking the link and follow the instructions.
• Take your return to your local ASDA.
• IMPORTANT PLEASE NOTE - The £3.99 returns label only insures your parcel up to £50.00 if the parcel is lost or damaged in transit.
• If your parcel is worth more than £50.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.

FREE RETURN ITEMS

For items that are eligible for free returns, please follow the below instructions:

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• Attach the ASDA to you label that was included in your order.
• Please note, only orders that had free returns items are eligible for ASDA to you returns. Any orders that are returned using this service that are invalid, will be charged £3.99.

ZigZag

Great news, We’ve just partnered up with ZigZag to offer you an easy, local return experience. If your item is under 15kg, you can now return online through ZigZag in a few simple steps.

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• You'll need access to a printer to obtain a label for your parcel. Please use the label within 5 days.
• Please note you can use ZigZag collections for all international parcels, regardless of original courier.