Returns

INTRODUCING OUR NEW INDUSTRY LEADING EXPRESS EXCHANGE SERVICE:

We have recently changed the way that we process items returned to us for an exchange to make it as slick as possible and help you get the right item before it sells out! Instead of waiting for the item to come back to us to be processed, we will process your exchange when the courier confirms that they have the returned parcel in their possession meaning that you get your exchanged item up to 5 days quicker in busy periods!

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn't fit, you've had a change of heart, if it's faulty or you just aren't feeling it. No worries! We believe returns should be easy!

We'll exchange or refund all items which:

• Are returned to us within 100 days of receipt.
• Are returned to us in perfect and clean condition, with their original packaging and with the labels attached.
• Footwear should be tried on a clean, soft surface to avoid scuffing the soles. Any unclean or scuffed items will be returned to you.
• Clothing must be returned in an unworn, fragrance-free condition with labels attached. Any marked items or that smell of fragrance will be returned to you.
• For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.

Your statutory rights are not affected.

Please be aware that the busiest times for returning items is over the months of December and January which may result in some delays.

How to Return

Exchanges

• When returning your item, remember to include the code and size of your replacements.
• We'll despatch your replacement order free of charge to UK and international addresses.
• We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
• Bear in mind that there may be slight delays during busy periods.
• Credit notes are valid for 18 months from the date of issue.

BUNDLES / FREE GIFT RETURNS

• For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.
• Partial bundle returns will be refunded pro rata.
• Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
• Free gifts are not refundable on their own.

Refunds

• We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
• We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
• When we've completed your refund, we'll send you an email to let you know.
• Please note: Gift wrapping is non-refundable.
• We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on customerservice@sportsshoes.com
  ( Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )