See below information about the delivery & returns options in your country
Payment in Euros and items being delivered to anywhere in Europe now fall under our new tiered delivery system.
Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:
If your basket value is:
Payment in Dollars and items being delivered to anywhere in the mainland United States now falls under our new tiered delivery system.
Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us.
Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.
Payment in Krona and items being delivered to anywhere in Europe now fall under our new tiered delivery system.
For information on delivery in a different currency please select from below:
This delivery option only applies to orders sent to the mainland UK.
This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.
The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product.
We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.
Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.
As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.
Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.
We will process your cheque order and allow time for the check to clear.
Please allow up to 15 working days for delivery.
We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.
Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.
All claims for missing items must be made within 28 days of the date of your order.
If any item is missing from your delivery, this must be reported within 28 days from the date of your order.
Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.
For information on delivery in a different currency please select from below the symbols below or from the drop down at the top of the website.
For any more enquiries regarding postage costs and/or destinations please email:
Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.
We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.
All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.
The shipping price for standard and expedited delivery is based on orders up to 1KG.
Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.
Please note, we are not liable for any local or import taxes.
The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it.
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.
We'll exchange or refund all items which:
Your statutory rights are not affected.
We have teamed up with Hermes to offer you reduced cost home collection returns with myHermes if your item is under 15kg and less than 120 x 60 x 60cm, making ordering from SportsShoes.com easier than ever.
Alternatively, please see the below returns section for standard returns procedures.
Great news, We’ve just partnered up with ReBOUND to offer you an easy, local return experience. If your item is under 15kg, you can now return online through ReBOUND in a few simple steps.
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.
If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.
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