Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.

We'll exchange or refund all items which:

• Are returned to us within 100 days of receipt.
• Are returned to us in perfect condition, with their original packaging and with the labels attached.
• For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.

Your statutory rights are not affected.

How to Return

UK RETURNS - NOW EVEN EASIER

We have teamed up with Hermes to offer you reduced cost home collection returns with myHermes if your item is under 15kg and less than 120 x 60 x 60cm, making ordering from SportsShoes.com easier than ever.

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• You'll need access to a printer to obtain a label for your parcel.
• Please note you can use MyHermes collections for all UK parcels, regardless of original courier.
• You can also take your parcel to any MyHermes ParcelShops.
• IMPORTANT PLEASE NOTE - The £2.95 returns label only insures your parcel up to £50.00 if the parcel is lost or damaged in transit.
• If your parcel is worth more than £50.00, we would advise you insure your parcel for a higher value with Hermes or return the parcel with an alternative courier who can provide the appropriate insurance.

Great news, We’ve just partnered up with ASDA toyou to offer you an easy, local return experience. If your item is under 25kg, you can now return online through ASDA toyou in a few simple steps.

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• No printer required, simply create a QR code by clicking the link and follow the instructions.
• Take your return to your local ASDA.
• IMPORTANT PLEASE NOTE - The £2.95 returns label only insures your parcel up to £50.00 if the parcel is lost or damaged in transit.
• If your parcel is worth more than £50.00, we would advise you insure your parcel for a higher value with an alternative courier who can provide the appropriate insurance.

FREE RETURN ITEMS

For items that are eligible for free returns, please follow the below instructions:

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• Attach the ASDA toyou label that was included in your order.
• Please note, only orders that had free returns items are eligible for ASDA toyou returns. Any orders that are returned using this service that are invalid, will be charged £3.95.

Alternatively, please see the below returns section for standard returns procedures.

INTERNATIONAL RETURNS - NOW HASSLE FREE

*Returns from EU and rest of the world. Please note that all returned items must be returned on a duty paid service. Any items returned via the duty unpaid option will not be accepted.

Great news, We’ve just partnered up with ZigZag to offer you an easy, local return experience. If your item is under 15kg, you can now return online through ZigZag in a few simple steps.

• Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
• Include the original delivery note with the reason for return completed.
• You'll need access to a printer to obtain a label for your parcel. Please use the label within 5 days.
• Please note you can use ZigZag collections for all international parcels, regardless of original courier.

STANDARD RETURNS

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:

Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any enquiries about returning your item(s), please feel free to email us at
returns@sportsshoes.com

Exchanges

• When returning your item, remember to include the code and size of your replacements.
• We'll despatch your replacements postage free to UK addresses.
• We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
• Bear in mind that there may be slight delays during busy periods.

BUNDLES / FREE GIFT RETURNS

• For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.
• Partial bundle returns will be refunded pro rata.
• Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
• Free gifts are not refundable on their own.

Refunds

• We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
• We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
• When we've completed your refund, we'll send you an email to let you know.
• Please note: Gift wrapping is non-refundable.
• We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on customerservice@sportsshoes.com
  (Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )