
At SportsShoes.com, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible. You can order from us online or over the phone.

Shop safely and securely on our online store.

Select your size and click Add to basket.

Please note: In some cases you are only able to purchase one product per order on a new product launch. We reserve the right to cancel any multiple items or orders placed.

Please note: Our brand partners reserve the right not to send their products outside of the European Union. If we cannot ship a product to your country you will be informed as such at checkout.

When you're ready to complete your order, click Checkout.

You will then be taken to our secure checkout where you'll be asked to fill in your address, delivery and payment details.

After you've submitted your order, we'll confirm it by email.



If you prefer to order over the phone, give us a call on 01274 530530 and our Customer Service Team will process your order quickly and efficiently. Calls are charged at standard national rate.

Our fully trained team is also always on hand to provide expert knowledge and product advice if you need any help before ordering.

Monday-Friday - 9am - 5.30pm.
Saturdays - 9am - 5.00pm (Live Chat only)
Sundays - Closed.

Outside of these hours you can leave a message on our answering machines and we'll get back to you as soon as we're back in the office.

Please note: We are closed on UK bank holidays.


WHAT IS THE CUT OFF POINT FOR SAME DAY DISPATCH?


To make sure that we can dispatch your parcel the same day for Standard Mainland UK delivery please place your order before 17:00 Monday to Friday. For Express Mainland UK delivery please place your order before 17:30 Monday to Friday, or 15:00 for Saturday or Sunday deliveries. 


While we are not able to guarantee that we can make changes to your order once submitted, we will do our best to do so provided your order has not been packed.

If your are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER


We will send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.

If you have placed an order with PayPal please check your confirmation email to ensure your delivery address is correct.

Your delivery address comes directly from PayPal so it is very important you ensure the address is correct before placing the order.

We cannot be held responsible if the address provided is incorrect.

If PayPal is the chosen payment method we cannot change your address due to their Seller Protection Policy.

If you notice the address is incorrect please contact our friendly customer services team on 01274 530530. If your are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER

If paying by PPro, Giropay or Sofort, you will receive your order confirmation email after payment has been completed. This may take up to an hour after the order has been placed



I'M TRYING TO ORDER ONLINE, BUT MY CREDIT/DEBIT CARD ISN'T BEING ACCEPTED


First of all make sure that your billing details match the address where your card is registered to. If you're still having problems, give us a call and we'll try and find out what the problem is.

Please note: Attempting to place your order too many times may result in your card issuer blocking your card which is out of our control.



We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

Yes, we respect your privacy and we're committed to maintaining it. For more information on our Privacy Policy see our Terms and Conditions.


To cancel your order, we recommend that you contact us by phone as soon as you can after placing your order and we'll do our best to cancel your order before it's dispatched. If you are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER

If you change your mind before your order has been despatched, you can cancel within 14 days from the date we receive your order.
If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.

Please note: Rejecting your order from the carrier will cause a delay in receiving your refund. Please accept the parcel and contact us to arrange a return. 

Every order placed by credit or debit card undergoes a security check with your card issuer to ensure that the details we have match up to their records and that your card isn't being used fraudulently. In the event of non-authorisation by your card issuer, we'll contact you to let you know.

We debit your card when we're preparing your goods for despatch. If your goods aren't currently in stock, we won't debit your card until they arrive with us. If paying by PPro, Giropay or Sofort, payment for your order will be taken at checkout.


For payments by bank transfer, orders will be despatched within one working day of receipt of payment (please note, payment transfers may take several days to clear). Please note that payment must be received within 5 working days of your order being placed. Thereafter, if no payment is received, your order will be cancelled.


Yes, Please take a look at the Price Beat section in our terms and conditions for more info.


If you've found one of our products elsewhere and want to apply for a Price Beat, please complete our Price Beat application form by following the Price Beat link for that item.


Our website automatically updates each time an item is sold, so you can be confident that if an item is displayed on the site, it's highly unlikely it won't be in stock. In the very rare event that your product isn't in stock, we'll contact you immediately.



Questions and answers to some of our most frequently asked questions. From ordering and payment through to delivery and returns. All common questions are answered here.

Support, Help & Advice

By signing up you consent to receive updates by email about our latest new releases and our best special offers. We will never share your personal information with third parties for their marketing purposes and you can unsubscribe at any time. For more information please see our privacy statement.

We’d like to send you offers, news and updates about products that we think you’ll love, including the latest new releases and our best special offers. We will never share your personal information with third parties for marketing purposes and you can unsubscribe at any time. If you would prefer not to hear from us, please tick the boxes below.

By creating an account you are agreeing to the Terms of Service above and the Privacy Policy. In order to ensure you receive emails from us, please add the following email address to your address book: customerservice@sportsshoes.com

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