At SportsShoes.com, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible. You can order from us online, over the phone, by post and fax.
Shop safely and securely on our online store.
We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.
If you prefer to order over the phone, give us a call on 01274 530530 and our Customer Service Team will process your order quickly and efficiently. Calls are charged at standard national rate.
Our fully trained team is also always on hand to provide expert knowledge and product advice if you need any help before ordering.
Our opening hours are:
Outside of these hours you can leave a message on our answering machines and we'll get back to you as soon as we're back in the office.
To order by post, please send your order in to:
Please make cheques and postal orders payable to SportsShoes.com.
You can also fax your order on +44(0)1274 532222.
When ordering by post or fax, don't forget to include your:
Please note that we are closed on bank holidays.
To make sure that we can dispatch your parcel the same day, please place your order before 3pm for standard delivery, or 3pm for express, Saturday or Sunday deliveries.
We'll re-input any changes to your order provided it hasn't already been dispatched. If you'd like to make a change to your order, we recommend that you give us a call (rather than emailing) as soon as possible after placing your order.
If you place your order online (but not over the phone) we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.
If paying by PPro, Giropay or Sofort, you will receive your order confirmation email after payment has been completed. This may take up to an hour after the order has been placed.
First of all make sure that your billing details match those on your card statement exactly. If you're still having problems, give us a call and we'll try and find out what the problem is. Be wary of attempting submit your order too many times as your card issuer might automatically cancel your card.
If you'd like to cancel it's best to give us a call as soon as you can after placing your order and we'll try our best to cancel it before it's dispatched. If we've already dispatched your item, you'll need to follow our returns procedure.
We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us. To find out more about the security used on this site, we've a page about secure ordering.
We also accept payment with a cheque (payable to SportsShoes.com), postal order or bankers draft with orders received by post. We recommend that you don't send cash to us through the post.
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
Cancelling before dispatch
To cancel your order before dispatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's dispatched.
Cancelling after dispatch
If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.
Return to our frequently asked questions categories for more answers.
We accept Visa (including Visa Delta) Mastercard, Switch / Maestro, American Express, Solo and Electron cards. Online, we can also accept payment via PayPal, Giropay and Sofort. For orders placed via post we also accept cheque and postal orders.
Every order placed by credit or debit card undergoes a security check with your card issuer to ensure that the details we have match up to their records and that your card isn't being used fraudulently. In the event of non-authorisation by your card issuer, we'll contact you to let you know.
We debit your card when we're preparing your goods for despatch. If your goods aren't currently in stock, we won't debit your card until they arrive with us.
If paying by PPro, Giropay or Sofort, payment for your order will be taken at checkout.
Yes, subject to our Terms and Conditions. Please take a look at the Price Beat section in our terms and conditions for more info.
If you've found one of our products elsewhere and want to apply for a Price Beat, please complete our Price Beat application form by following the Price Beat link for that item.
Yes. It's important to that you select the correct shipping destination when checking out. In the unlikely event that you're charged VAT when you're exempt, please give us a call and we'll refund this for you.
Our website automatically updates each time an item is sold, so you can be confident that if an item is displayed on the site, it's highly unlikely it won't be in stock. In the very rare event that your product isn't in stock, we'll contact you immediately.
Where we're awaiting a new delivery of an ongoing product or where a new product is subject to a launch date, we'll give you the opportunity to pre-order and reserve your product before it arrives with us. In this instance we'll give the due date next to the product size and we won't charge you until it's in stock.
Due dates are given on the basis of the manufacturers' estimated delivery dates. Many arrive well before this date, however, very occasionally some deliveries will arrive slightly later. In the event of your item being delayed beyond this date, we'll contact you to let you know.
Yes, we display all products in UK sizes.
We've put handy size conversions on the website to help. Click the "Help with Product Sizes" button next to the product for more info. Don't forget that size conversions differ between brands.
We've put expert tips and jargon busters on the website to help, or alternatively, contact us, send us an email and our expert team will help guide you.
This delivery option only applies to orders sent to the mainland UK.
This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.
The following prices apply for when paying in GBP(£)
For information on payment in Euros ( € ) please see our European Delivery and Returns page here
For information on payment in Dollars ( $ ) please see our US Delivery and Returns page here
For information on payment in Australian Dollars ( AUS$ ) please see our AUS Delivery and Returns page here
For any more enquiries regarding postage costs and/or destinations please email:
Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.
We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.
All orders placed before 3pm GMT Monday to Friday will be despatched that day. Orders placed after 3pm will be despatched the next working day. For example, if you place your order after 3pm3 GMT on a Friday or over the weekend, we'll despatch it the following Monday.
The shipping price for standard and expedited delivery is based on orders up to 1KG.
Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.
The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.
We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you only pay one delivery charge.
We can now deliver parcels to alternative delivery addresses. If you are wanting the parcel delivered elsewhere, please specify the address accurately.
If we're delivering to your workplace, this must be registered for example as a registered business, school, hospital etc.
Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.
As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.
Delivery of parcels that have been requested to be gift wrapped adds an additional 24 hours on to estimated delivery time.
Normal delivery times apply.
Please allow up to 15 working days for delivery.
We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.
Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.
All claims for missing items must be made within 28 days of the date of your order.
If any item is missing from your delivery, this must be reported within 28 days from the date of your order.
Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.
Please note, we are not liable for any local or import taxes.
Please allow 15 working days for delivery.
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 14 days to change your mind and send it back to us.
We'll exchange or refund all items which:
Your statutory rights are not affected.
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.
If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.
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