Orders must be placed before 3pm on Friday to guarantee Saturday or Sunday delivery. Orders placed after 3pm on Friday will be delivered on the Saturday/Sunday of the following week.
This delivery option only applies to orders sent to the mainland UK.
This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.
The following prices apply for when paying in GBP(£)
For information on payment in Euros ( € ) please see our European Delivery and Returns page here
For information on payment in Dollars ( $ ) please see our US Delivery and Returns page here
For information on payment in Australian Dollars ( AUS$ ) please see our AUS Delivery and Returns page here
For any more enquiries regarding postage costs and/or destinations please email:
Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.
We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.
All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.
The shipping price for standard and expedited delivery is based on orders up to 1KG.
Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.
The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.
We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you only pay one delivery charge.
We can now deliver parcels to alternative delivery addresses. If you are wanting the parcel delivered elsewhere, please specify the address accurately.
If we're delivering to your workplace, this must be registered for example as a registered business, school, hospital etc.
Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.
As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.
Delivery of parcels that have been requested to be gift wrapped adds an additional 24 hours on to estimated delivery time.
Normal delivery times apply.
Please allow up to 15 working days for delivery.
We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.
We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.
Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.
All claims for missing items must be made within 28 days of the date of your order.
If any item is missing from your delivery, this must be reported within 28 days from the date of your order.
Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.
Please note, we are not liable for any local or import taxes.
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When you receive your item you have up to 14 days to change your mind and send it back to us.
We'll exchange or refund all items which:
Your statutory rights are not affected.
Returns collection from £2.95 via myHermes courier
We have teamed up with Hermes to offer you reduced cost home collection returns with myHermes if your item is under 15kg and less than 120 x 60 x 60cm, making ordering from SportsShoes.com easier than ever.
Please click here to arrange your collection
Alternatively, please see the below returns section for standard returns procedures.
Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.
To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.
If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.
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