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Delivery & Returns

See below information about the delivery & returns options in your country

Select Your Delivery Destination:

International Shipping Options

Payment in Euros and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Euros
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • 0,00€ -> 100,00€ - Delivery will cost 7,95€
  • 100,00€+ - Delivery will be FREE!

International Shipping Options

Payment in Dollars and items being delivered to anywhere in the mainland United States now falls under our new tiered delivery system.

  • Offer applies only to shipping destinations within the mainland United States, excluding Alaska, Hawaii and the US Protectorates.
  • Offer applies only to purchases in Dollars
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • $0.00 -> $49.99 - Delivery will cost $5.99
  • $50.00+ - Delivery will be $1.99

International Shipping Options

  • Offer applies only to purchases in AUS Dollars
  • Offer applies only to standard delivery.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us.

If your basket value is:

  • $0.00 -> $49.99 - Delivery will cost $4.99
  • $50.00+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Krone
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • kr 0 -> kr 120 - Delivery will cost kr 40
  • kr 120 -> kr 300 - Delivery will cost kr 25
  • kr 300+ - Delivery will be FREE!

International Shipping Options

Payment in Krone and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Krone
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • kr 0 -> kr 120 - Delivery will cost kr 40
  • kr 120 -> kr 300 - Delivery will cost kr 25
  • kr 300+ - Delivery will be FREE!

International Shipping Options

Payment in Krona and items being delivered to anywhere in Europe now fall under our new tiered delivery system.

  • Offer applies only to shipping destinations within Europe, excluding Switzerland.
  • Offer applies only to purchases in Krona
  • Offer applies only to standard delivery. Express delivery will still be charged for.

Our new tiered delivery system works to benefit the great majority of our customer base and helps to reward them for their business with us:

If your basket value is:

  • 0 kr -> 135 kr - Delivery will cost 40 kr
  • 135 kr -> 345 kr - Delivery will cost 25 kr
  • 345 kr+ - Delivery will be FREE!

United Kingdom Deliveries

Shipping Options

Standard Service Price Delivery Estimate - Order before 1PM
Nominated Day Price Delivery Estimate - Order before 3PM

For information on delivery in a different currency please select from below:

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK.

Standard Saturday Delivery

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

Standard Sunday Delivery

This delivery option only applies to orders sent to the mainland UK.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.

Delivery With Payment By Cheque

We will process your cheque order and allow time for the check to clear.

Please allow up to 15 working days for delivery.



Orders Delayed / Missing In Transit

(Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Standard Delivery - More Info

  • Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
  • We'll then contact our courier to investigate and locate the parcel.
  • Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 7 working days.
  • Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Nominated Day Delivery - More Info

  • If your order hasn't arrived on the date specified by you, please let us know and we'll contact our courier to locate it.
  • We'll send replacements immediately if our courier is unable to locate your parcel.
  • Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

International Deliveries

Service Price Delivery Estimate

For information on delivery in a different currency please select from below the symbols below or from the drop down at the top of the website.

For any more enquiries regarding postage costs and/or destinations please email:

international@sportsshoes.com

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We'll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

US & Australia Shipping Notes

The shipping price for standard and expedited delivery is based on orders up to 1KG.

Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.

Local and Import Taxes

Please note, we are not liable for any local or import taxes.

Availability + Pre-Orders

The delivery times shown apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product. If there is no date next to the "Add to Basket" button - it's in stock and you will get your goods within the time frames above, depending on your delivery option.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Special Delivery Instructions

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 hours on to estimated delivery time.



Orders Delayed / Missing In Transit

(Click Here)

We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it.

All claims for missing items must be made within 28 days of the date of your order.

Missing Items

If any item is missing from your delivery, this must be reported within 28 days from the date of your order.

Claims for missing items will only be accepted if submitted with a copy of the despatch note from your parcel.

Returns

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.

We'll exchange or refund all items which:

  • Are returned to us within 14 days of receipt.
  • Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.


How to Return


UK RETURNS - NOW EVEN EASIER

We have teamed up with Hermes to offer you reduced cost home collection returns with myHermes if your item is under 15kg and less than 120 x 60 x 60cm, making ordering from SportsShoes.com easier than ever.

  • Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
  • Include the original delivery note with the reason for return completed.
  • You'll need access to a printer to obtain a label for your parcel.
  • Please note you can use MyHermes collections for all UK parcels, regardless of original courier.
  • You can also take your parcel to any MyHermes ParcelShops.

Alternatively, please see the below returns section for standard returns procedures.

INTERNATIONAL RETURNS - NOW HASSLE FREE

Great news, We’ve just partnered up with ReBOUND to offer you an easy, local return experience. If your item is under 15kg, you can now return online through ReBOUND in a few simple steps.

  • Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
  • Include the original delivery note with the reason for return completed.
  • You'll need access to a printer to obtain a label for your parcel.
  • Please note you can use ReBOUND collections for all international parcels, regardless of original courier.

STANDARD RETURNS

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:

  • Returns Department
  • SportsShoes.com
  • 1 The Park
  • Jubilee Way
  • Shipley
  • West Yorkshire
  • BD18 1QG

Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any enquiries about returning your item(s), please feel free to email us at
returns@sportsshoes.com

Exchanges

  • When returning your item, remember to include the code and size of your replacements.
  • We'll despatch your replacements postage free to UK addresses.
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
  • Bear in mind that there may be slight delays during busy periods.

BUNDLES / FREE GIFT RETURNS

  • For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.
  • Partial bundle returns will be refunded pro rata.
  • Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.
  • Free gifts are not refundable on their own.

Refunds

  • We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
  • We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.
  • Please note: Gift wrapping is non-refundable.
  • We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on customerservice@sportsshoes.com
    (Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )

Faulty Items

(Click Here)

If you find a fault with your item, please contact our friendly customer services team on 01274530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.

  • Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we'll refund your reasonable return postage costs.
  • Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

Cancellations

(Click Here)

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling After Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.

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